Senior Desktop Support Engineer デスクトップサポートエンジニア
Core
Provide comprehensive IT support for Marvell Japan offices (Tokyo, Osaka, Hiratsuka), managing desktop systems, network troubleshooting, and IT asset lifecycle.
Role type
Senior Desktop Support Engineer
Builds
Stable IT operations and user productivity across Japan offices
Domain
Semiconductor industry IT operations
Required skills
Windows/macOS troubleshooting, hardware & peripheral repair, TCP/IP/DNS/DHCP/VPN/Wi-Fi fundamentals, ServiceNow ticketing, SCCM/Intune/JAMF endpoint management, conference room AV setup, IT asset inventory management
Preferred skills
ITIL Foundation certification, experience supporting semiconductor companies, Mandarin proficiency
Technologies
Windows, macOS, Intune, SCCM, JAMF, ServiceNow, Zoom, Slack, TCP/IP, DNS, DHCP, VPN, Wi-Fi
Responsibilities
Perform onsite troubleshooting for laptops, desktops, mobile devices, and peripherals; manage IT asset assignment, inventory, and disposal; maintain IT room environment and hardware; support wired/wireless network systems and circuit installation; configure meeting room devices and collaboration tools; assist functional teams with cellphone app support
Seniority
Senior, hands-on IC
