PBTB | Assistant Manager, Takaful Growth (C1)
Core
Supervise agency strategic action plans, coach agents and leaders, and resolve customer service issues to drive Takaful growth.
Role type
Assistant Manager, Takaful Growth
Builds
Agency performance, agent retention, and customer service solutions
Domain
Insurance / Takaful / Sales Management
Deliverable
client delivery
Required skills
Agency management, sales strategy execution, coaching agents, performance improvement, recruiting new agents, training program implementation, root cause analysis
Preferred skills
Digital sales tools, structured sales processes, product knowledge
Technologies
Digital sales tools
Responsibilities
Monitor and supervise agency strategic action plans on KPIs; Provide guidance and counseling to agency members regarding regulatory guidelines; Encourage agency members to focus on recruiting new agents; Implement core programs to encourage new and existing agents to perform well and retain them; Work with branch staff to identify root causes of customer service issues and develop solutions; Provide quality training and supporting services to upgrade agent skills and performance
Seniority
Mid-level, hands-on IC