Encore-Account Manager Support Specialist
Core
Provide operational and project support to National Account Managers, ensuring implementation readiness and high-quality client experiences for new and existing accounts.
Role type
Senior IC account management support specialist
Builds
Operational support for client implementations, renewals, and reporting within the healthcare and private equity sectors
Domain
Healthcare / Private Equity / Account Management
Required skills
Account management, project management, operational execution, issue resolution, reporting analysis, training and guidance, risk identification, cross-functional partnership
Preferred skills
Healthcare or benefits industry experience, complex client relationship management, implementation lifecycle management
Responsibilities
Coordinate implementation activities and deliverables across internal partners; track and resolve readiness issues and operational risks; gather and validate client reporting; provide just-in-time training and guidance to Account Managers; monitor implementation progress and escalate items requiring attention
Seniority
Senior, hands-on IC