Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Core
IT Service Desk Analyst providing rapid, high-quality technical support and incident resolution for internal clients using ITIL practices.
Role type
IT Service Desk Analyst
Builds
IT support services and system access management
Domain
Healthcare / IT Support
Deliverable
client delivery
Required skills
problem-solving, multitasking, ITIL practices, system troubleshooting, virtual desktop management, network connectivity support, access management, password resets, batch file transfer, SFTP, TCP/IP, PowerShell, Linux, SQL, Excel macros, Postman, API, JavaScript
Preferred skills
ITIL 4 certification, bilingualism (French/English)
Responsibilities
Monitor, log, analyze, and resolve application issues; coordinate incident processing and service requests; deploy system patches and maintenance; manage internal application access requests; provide remote technical support; maintain process documentation and access forms; communicate system issues and updates to internal clients.
Seniority
Individual Contributor