Account Manager - Cigna Healthcare
Core
Act as a trusted partner to clients, brokers, and internal stakeholders to ensure seamless account management, support retention strategies, and contribute to business growth in the healthcare benefits sector.
Role type
Senior Account Manager (Client Management)
Builds
Client retention and revenue growth initiatives for an international portfolio of healthcare clients.
Domain
Healthcare / Insurance / Benefits
Deliverable
client delivery
Required skills
Commercial mindset, negotiation, relationship management, stakeholder engagement, analytical skills, problem-solving, project management
Preferred skills
Experience in account management, client relationship management, sales support, consulting, insurance, healthcare benefits, financial services, fluency in an additional language
Technologies
Microsoft Office (Excel, PowerPoint, Teams)
Responsibilities
Manage and retain a portfolio of international clients; develop strong relationships with clients, brokers, and internal stakeholders; identify opportunities for revenue growth through upselling and cross-selling; participate in client and broker meetings preparing commercial analyses and renewal strategies; collaborate with underwriting, operations, claims, finance, and product teams; support renewal negotiations by gathering market intelligence and preparing recommendations; manage client queries, escalations, and service concerns; monitor portfolio performance and provide insights; contribute to process improvement initiatives; maintain accurate account documentation and ensure compliance.
Seniority
Mid-to-Senior, hands-on IC