Customer Care Agent (m/w/d) – Kundenservice mit Impact
Hybrid
Core
First point of contact for existing and potential customers regarding green electricity contracts, consumption, and the product app; also supports on-site communication at project locations.
Role type
Customer Care Agent
Builds
Customer support for green electricity products in multi-family homes
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Customer service experience, ticket system proficiency, written and spoken German, MS Office, Class B driver's license
Preferred skills
Experience in hospitality or sales, empathy, patience, solution-oriented approach, ability to work in a team
Technologies
Hubspot, MS Office
Responsibilities
Answering phone and written customer inquiries, managing support tickets, preparing materials for on-site information stands, collaborating with marketing and project teams
Seniority
Individual Contributor