Director HR - Shared Services
Core
Lead global HR service delivery across self-service, service center operations, and specialized HR services to modernize core processes and enable a self-service-first experience.
Role type
Director, HR Shared Services
Builds
Global HR service delivery platforms and employee self-service experiences
Domain
Human Resources / Shared Services / Semiconductor
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Global HR service delivery leadership, HR process transformation, SLA and policy design, HR systems expertise (Workday, ServiceNow), KPI and dashboard management, vendor and team management, change management
Preferred skills
AI-powered HR solutions implementation, journey mapping and design thinking, HR operating model expertise, Lean/Six Sigma/Agile certification
Technologies
Workday, ServiceNow HRSD, Scout
Responsibilities
Lead global HR service delivery across Tier 0, 1, and 2; Establish globally consistent processes, SLAs, and service standards; Redesign high-volume employee journeys; Drive use of conversational AI and workflow automation; Partner with HR Technology and IT to advance system integrations; Define and manage KPIs and operational rhythms; Build and develop global teams and vendor partners
Seniority
Director, strategic leadership with hands-on operational oversight