HR Operations Lead
Core
Lead HR Service Center operations as the primary escalation point for employee inquiries, managing complex cases, terminations, accommodations, and data governance across the Americas.
Role type
Senior HR Operations Lead (People Services Partner)
Builds
HR service delivery, operational controls, and employee experience solutions for the Americas region.
Domain
Human Resources / Shared Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
HR operations management, case management, process improvement, data governance, compliance auditing, system optimization, policy interpretation, stakeholder collaboration, project management
Preferred skills
Accommodation process support, stock program/audit experience, US/Canadian employment law knowledge, benefits administration, complex problem solving
Technologies
Workday, ServiceNow
Responsibilities
Lead HR Service Center operations and serve as primary escalation point; oversee core HR processes including onboarding, offboarding, and job changes; manage complex case strategy and decision-making frameworks for high-risk scenarios; own governance frameworks for terminations, benefits, and data quality; ensure compliance and audit readiness; optimize HR technology and workflows; analyze operational trends to improve cycle times and experience; provide strategic guidance to leaders and HR partners.
Seniority
Senior, hands-on IC