Front Desk - Patient Financial Services
Core
Provides professional, compassionate, and responsive customer service to patients throughout their financial journey, assisting with billing, account balances, payments, and insurance questions.
Role type
Patient Financial Services Representative
Builds
Patient financial accounts and payment resolutions
Domain
Healthcare / Patient Financial Services
Deliverable
client delivery
Required skills
Customer service, communication, problem-solving, organization, time management, computer proficiency, data entry, document processing, financial assistance coordination, HIPAA compliance
Preferred skills
Healthcare experience, medical billing, Patient Financial Services, registration, collections, medical terminology, insurance terminology, healthcare revenue cycle processes
Responsibilities
Monitor and resolve outstanding self-pay account balances, assist patients with billing and insurance questions via phone/email/in-person, research and coordinate with internal/external resources to resolve account issues, document patient communications and account activity in Epic, process patient payments and prepare daily bank deposits, handle incoming/outgoing correspondence and mail runs, maintain petty cash, protect patient confidentiality per HIPAA.
Seniority
Entry-level to Mid-level, individual contributor