Self Pay Associate
Core
Manage patient balances, initiate collection calls, and process invoices to ensure accounts are clean for self-pay collections in a behavioral health setting.
Role type
Senior healthcare revenue cycle associate (self-pay collections)
Builds
Clean patient accounts ready for self-pay collections
Domain
Behavioral health / Mental health / Substance use disorder
Deliverable
client delivery
Required skills
Medical billing practices, No Surprises Collections Act compliance, patient confidentiality, mathematics, written and verbal communication, organizational skills, attention to detail
Preferred skills
Experience in healthcare administrative, financial, insurance, customer services, claims, billing, call center, or management
Technologies
Internal data sources for balance verification
Responsibilities
Manage patient balances to ensure accounts are clean and ready for self-pay collections post-insurance processes; Work with admissions teams to align patient responsibility with financial agreements; Initiate collection calls to patients or families for outstanding balances; Handle high volume of inbound calls regarding balances and invoices; Arrange payments or set up payment plans; Provide daily/weekly updates to leadership on collections status; Process invoice and credit requests per guidelines; Investigate escalated insurance billing inquiries and resolve inaccuracies
Seniority
Mid-level, hands-on IC