Patient Finance Collector
Core
Manage patient financial accounts, collect outstanding balances, and process insurance claims for behavioral health treatment.
Role type
Patient Finance Collector
Builds
Clean patient accounts ready for self-pay collections and resolved insurance billing inquiries
Domain
Behavioral health / Mental health / Healthcare revenue cycle
Deliverable
client delivery
Required skills
Medical billing practices, No Surprises Act compliance, patient confidentiality, mathematics, written and verbal communication, organizational skills, attention to detail
Preferred skills
Health care administrative, financial, insurance, customer services, claims, billing, call center, or management experience
Technologies
Internal data sources for balance verification
Responsibilities
Manage patient balances ensuring accounts are clean for self-pay collections after insurance processing; Initiate collection calls to patients or families for outstanding balances; Handle high volume of inbound calls regarding balances and invoices; Arrange payments or set up payment plans; Investigate escalated insurance billing inquiries and inaccuracies; Provide daily/weekly updates to leadership on collections status; Navigate internal data sources to ensure proper balances are collected.
Seniority
Mid-level, hands-on IC