IT Support Administrator
Core
Provide Tier 2 IT support, troubleshoot advanced desktop/network/application issues, and act as an escalation point for junior analysts.
Role type
Intermediate IT Support Specialist
Builds
Resolves support tickets, manages incidents, and maintains IT service standards
Domain
Information Technology / Enterprise Support
Required skills
Operating systems, Hardware troubleshooting, Network troubleshooting, Application troubleshooting, Identity management, Endpoint management, Incident management, Documentation, Remote support, Global team support
Preferred skills
Project leadership, Process improvement, Automation, Scripting
Technologies
Azure AD, Microsoft 365, Intune, JAMF, Autopilot, ITIL v4
Responsibilities
Provide Tier 2 support for escalated incidents, Troubleshoot advanced desktop, network, and application issues, Act as an escalation point for Tier 1 analysts, Train and coach junior team members, Support identity management tasks, Assist with endpoint management activities, Own major incident communication, Contribute to knowledge base improvements, Participate in root-cause analysis, Support deployment of enterprise hardware and software
Seniority
Intermediate, hands-on IC