Customer Success Manager
Hybrid
Core
Named outcome owner for RelativityOne subscription accounts, driving adoption, transformation, and ROI to ensure renewals.
Role type
Senior Customer Success Manager (SaaS)
Builds
Adoption engagements, ROI narratives, and scaled digital customer programs
Domain
Legal technology / eDiscovery / Compliance
Required skills
Data fluency, AI fluency, Outcome-driven execution, Operational discipline, Strategic communication, Risk management
Preferred skills
Legal technology experience, Gainsight/Salesforce proficiency, Scaled digital program design
Technologies
Gainsight, Salesforce, Claude, Copilot
Responsibilities
Monitor adoption and health scores; design adoption engagements; execute scaled tactics using AI; document Verified Outcomes and ROI; surface risks and drive remediation.
Seniority
Mid-level, hands-on IC
