Technical Support Specialist - Evening
Core
Provide specialized technical support and troubleshooting for Relativity software products to technical and non-technical customers via phone and email.
Role type
Technical Support Specialist (SaaS)
Builds
Customer support services for Relativity platform users
Domain
Legal technology / SaaS
Deliverable
client delivery
Required skills
SQL, Relativity platform knowledge, ticket management, troubleshooting, Salesforce documentation, service level agreement adherence
Preferred skills
Relativity Professional Title certifications (RelativityOne Certified Professional, RelativityOne Review Professional)
Technologies
Relativity, Salesforce, SQL, Windows
Responsibilities
Handle incoming customer requests and perform triage; create, categorize, update, escalate, and resolve tickets; maintain accurate records in Salesforce; inform management of performance and project issues
Seniority
Individual Contributor