Technical Support Application Analyst (Flexible Shifts)
Core
Provide technical support for RelativityOne, a legal data intelligence platform, by resolving client issues via phone and ticketing systems.
Role type
Technical Support Application Analyst
Builds
Client support and issue resolution for legal data intelligence software
Domain
Legal technology / Data intelligence
Deliverable
client delivery
Required skills
SQL, Windows platform, technical troubleshooting, ticket management, customer service
Preferred skills
None stated
Technologies
SQL, Windows
Responsibilities
Create, resolve, and maintain support tickets; respond to client questions via phone and email; run basic SQL queries; escalate complex issues to senior team members; monitor and update ticket status; track daily time.
Seniority
Individual Contributor
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