Technical Account Manager - ediscovery
Core
Proactively support customers using the Relativity suite to achieve project goals, overcome technical challenges, and ensure successful outcomes.
Role type
Technical Account Manager (TAM)
Builds
Customer success plans and technical oversight for the Relativity platform
Domain
e-discovery / Legal Tech / SaaS
Deliverable
client delivery
Required skills
Relativity Certified Administrator, SQL, Windows platform troubleshooting, cross-functional collaboration, capacity planning, incident resolution, best practices implementation, KCS processes
Preferred skills
ITIL Certification, Relativity Expert, complex technical issue troubleshooting, SaaS/IaaS/Hybrid environments, e-discovery industry knowledge, project management
Technologies
Relativity, SQL, Windows
Responsibilities
Develop account plans and strategies for leveraging the Relativity platform, guide resolution of critical customer incidents, lead technical success plans, ensure quality of service and capacity planning, work with cross-functional teams to enhance the product, drive internal service review meetings, partner with Product and Engineering to troubleshoot incidents, provide best practices to customers, maintain flexibility for varying time frames, contribute to KCS processes
Seniority
Individual Contributor, SME level