Technical Support Specialist - Weekend - Government
Core
Provide technical support for the RelativityOne Government product by diagnosing, troubleshooting, and resolving complex software and networked system issues for customers.
Role type
Technical Support Specialist
Builds
Production support for RelativityOne Government product
Domain
Government / Legal Tech
Deliverable
client delivery
Required skills
SQL, Windows platform, troubleshooting complex issues, customer support, ticket management
Preferred skills
Information Security, Documentations, Project Management, Requirements Gathering, Software Development, System Implementations, Vendor Management
Responsibilities
Run basic SQL queries, create and resolve support tickets, escalate issues to other teams, maintain accurate records in Salesforce, respond to customer questions via phone and email, monitor open tickets and update status.
Seniority
Individual Contributor