IT Support Specialist (Junior, 2nd Level) – Hosting (m/w/d)
Core
Troubleshooting web stack errors, debugging mail issues, and correcting system-level configurations in hosting environments.
Role type
Junior L2 IT Support Specialist (Hosting)
Builds
Managed hosting services for customers
Domain
IT Services / Hosting
Required skills
Linux system administration, Web server configuration, Mail server troubleshooting, Database management, DNS and SSL/TLS management, System recovery procedures
Preferred skills
Hosting panels, Virtualization, Monitoring tools, Configuration management, Windows/AD basics
Technologies
NGINX, Apache, PHP-FPM, MySQL, MariaDB, checkmk, Grafana, Ansible, KVM, Proxmox, Plesk, IPMI
Responsibilities
Debugging web stack and mail delivery issues, performing system-level backup and restore operations, documenting recurring issues into runbooks, escalating complex cases with logs and test results, executing standard changes and monitoring follow-ups
Seniority
Junior, hands-on IC
