Customer Success Manager - Brasil
Core
Drive gross retention, CSAT, health score, and lock-in score for partners by orchestrating adoption, usage, and value recognition.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer adoption and usage of an integrated Customer Data Platform (CDP) and marketing engagement suite
Domain
B2B SaaS / Marketing Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
portfolio management, relationship building, technical background (API docs, HTML, CSS, XML, data structures), project management, strategic thinking
Preferred skills
MBA, digital marketing/martech/advertising experience, Spanish language proficiency
Technologies
Insider One CDP, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Provide best-use cases and training to partners, act as a consultant for product utilization, coordinate with Product Onboarding and Technical Account Management teams
Seniority
Mid-Senior, hands-on IC
