IT-Support Specialist (m/w/d) Workplace & Microsoft 365
Core
Providing onsite and remote IT support for workplace hardware, software, and Microsoft 365 services to users in Frankfurt.
Role type
IT Support Specialist (1st/2nd Level)
Builds
User support, hardware management, and M365 administration
Domain
Insurance / Workplace IT
Required skills
Active Directory administration, Windows Server/Client administration, Microsoft 365 services (Entra, Exchange, Intune, SharePoint, Teams), hardware management, user onboarding/offboarding, software packaging, knowledge base maintenance, incident analysis and troubleshooting, project support
Preferred skills
Google Workspace, Apple iOS
Technologies
Active Directory, Windows Server, Windows Client, Microsoft 365, Entra, Exchange, Intune, SharePoint, Teams, Lansweeper, Jira, Confluence
Responsibilities
Handling and qualifying incoming support requests, providing telephone and personal user support, managing hardware and user onboarding/offboarding, maintaining and developing the knowledge base, packaging software, optimizing workplace IT, analyzing and resolving complex user/hardware/M365 issues, administering M365 services, administering Windows Server environments, configuring Windows clients and mobile devices via Intune, supporting standard applications, collaborating on IT projects, working with external vendors, monitoring IT system performance
Seniority
Mid-level, hands-on IC