Senior Consultant ServiceNow ITOM / CMDB
Core
Designing and implementing ServiceNow ITOM and CMDB architectures to serve as a 'Single Source of Truth' for hybrid IT landscapes, enabling transparency, event management, and business service modeling. (via careerplan.io/jobs/2553655-senior-consultant-servicenow-itom-cmdb-at-teamative-germany-gmbh)
Role type
Senior Consultant ServiceNow ITOM / CMDB
Builds
Scalable CMDB/CSDM architectures, Service Mapping, Event Management, and AIOps integrations for enterprise clients.
Domain
IT Service Management (ITSM) / IT Operations Management (ITOM)
Deliverable
production ML models
Required skills
ServiceNow ITOM (Discovery, Event Management, Service Mapping), CSDM, IRE patterns, ServiceNow integrations, Stakeholder management, Roadmap planning
Preferred skills
AIOps, Generative AI (Now Assist), CIS Discovery/Event Management certifications, Experience with Mittelstand and Enterprise clients
Technologies
ServiceNow, CSDM, IRE, Service Graph Connectors, Now Assist
Responsibilities
Develop CMDB and CSDM architectures; Ensure end-to-end visibility via Discovery and Service Mapping; Transform alerts into insights using Event Management and AIOps; Model business services for impact analysis; Evaluate and implement new features like Generative AI; Lead workshops and advise decision-makers on ITOM roadmaps.
Seniority
Senior, hands-on IC