Senior Lead, ServiceNow ITOM
Core
Lead the implementation of CMDB and CSDM strategies, build a foundational ServiceNow ITOM system from the ground up, and embed GenAI/Agentic Workflows for alert analysis and data anomaly detection.
Role type
Senior Lead ServiceNow ITOM Implementation Specialist
Builds
Configuration Management Database (CMDB), Service Mapping, and AI-driven IT Operations workflows
Domain
IT Operations Management (ITOM) / ServiceNow Platform / Generative AI
Deliverable
production ML models
Required skills
ServiceNow platform (ITOM Visibility), JavaScript, GlideRecord, GlideAjax, PowerShell, ServiceNow Discovery, Service Graph Connectors, IntegrationHub, REST/SOAP APIs, ITIL (CI and asset lifecycle), Cloud platforms (AWS, Azure, GCP), Infrastructure as Code (IaC), Data analysis and governance
Preferred skills
GenAI and Agentic Workflows integration, AI/ML-assisted features
Technologies
ServiceNow, JavaScript, GlideRecord, GlideAjax, PowerShell, AWS, Azure, GCP, IntegrationHub, Service Graph Connectors
Responsibilities
Architect and execute CMDB/CSDM strategies; Configure and customize ServiceNow Discovery and Service Mapping; Build and maintain integrations via IntegrationHub and APIs; Identify and implement GenAI/Agentic Workflows for alert analysis and remediation; Oversee CMDB health maintenance and data reconciliation; Act as a bridge between technical infrastructure and business stakeholders
Seniority
Senior, hands-on IC with leadership responsibilities