Senior ServiceNow ITOM Consultant (m/w/d)
Core
Senior ServiceNow ITOM Consultant optimizing IT infrastructure for large enterprises in regulated markets (finance, insurance, government) by designing processes, CMDB strategies, and workflows.
Role type
Senior ServiceNow ITOM Consultant (CSDM, Service Mapping)
Builds
Optimized ITOM processes, CMDB strategies, and ITOM workflows for enterprise clients
Domain
IT Service Management (ITSM) / Financial Services / Regulated Markets
Required skills
ServiceNow ITOM expertise, CSDM strategy, Service Mapping, CMDB concepts, heterogeneous IT infrastructure knowledge, project coordination, pre-sales presentation, technical consulting
Preferred skills
Financial services/insurance/government industry knowledge, large data center experience, Microsoft Office proficiency, ServiceNow certifications (CSA, CIS ITOM)
Technologies
ServiceNow, Microsoft Office
Responsibilities
Analyze and evaluate customer requirements from regulated markets; Conceptualize optimized operating processes based on ServiceNow ITOM; Develop future-proof CMDB strategies; Conduct training and workshops; Coordinate technical implementation with technical consultants; Manage sub-projects for quality and cost-efficiency; Present project results to clients; Support sales with offer calculations; Perform pre-sales presentations of ITOM workflows; Provide technical and functional consulting to clients
Seniority
Senior, hands-on IC with leadership responsibilities