Senior Consultant ServiceNow ITOM / CMDB (m/w/d)
Core
Designing and implementing ServiceNow ITOM and CMDB architectures to serve as a Single Source of Truth for modern IT organizations, enabling AI-driven operations and business impact analysis.
Role type
Senior ServiceNow ITOM / CMDB Consultant
Builds
Scalable CMDB and CSDM architectures, end-to-end visibility in hybrid IT landscapes, and proactive alert management solutions.
Domain
IT Service Management (ITSM) / IT Operations Management (ITOM)
Required skills
ServiceNow ITOM (Discovery, Event Management, Service Mapping, CMDB), CSDM, IRE patterns, Integration (Service Graph Connectors), Stakeholder management, Roadmap development
Preferred skills
AIOps, Generative AI (Now Assist), CIS Discovery/Event Management certifications, Experience with Mittelstand and Enterprise clients
Technologies
ServiceNow, CSDM, Service Graph, Now Assist
Responsibilities
Develop CMDB and CSDM architectures, configure Discovery and Service Mapping, manage Event Management and AIOps approaches, model services for business impact analysis, evaluate new features like Generative AI, conduct workshops and advise decision-makers
Seniority
Senior, hands-on IC