Senior Lead, ServiceNow ITOM
Core
Architect and execute ServiceNow ITOM strategies, building a foundational CMDB and CSDM infrastructure from the ground up to empower the organization with accurate technology asset insights.
Role type
Senior Lead ServiceNow ITOM Implementation Specialist
Builds
Configuration Management Database (CMDB), Service Mapping, and AI-driven IT Operations workflows
Domain
IT Operations Management (ITOM) / ServiceNow Platform
Deliverable
production ML models
Required skills
ServiceNow platform expertise, CMDB strategy, CSDM standards, ServiceNow Discovery, IntegrationHub, Service Graph Connectors, JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, Flow Designer, ITIL frameworks, cloud infrastructure (AWS/Azure/GCP), data governance, GenAI and Agentic Workflows
Preferred skills
AI/ML-assisted feature integration, cross-functional leadership
Technologies
ServiceNow, IntegrationHub, Service Graph Connectors, AWS, Azure, GCP, PowerShell, JavaScript
Responsibilities
Lead CMDB and CSDM strategy implementation; Manage ServiceNow Discovery and Service Mapping lifecycle; Build and maintain integrations via APIs; Identify and implement GenAI and Agentic Workflows for alert analysis and remediation; Oversee CMDB health maintenance and data reconciliation; Act as a bridge between technical infrastructure and business stakeholders
Seniority
Senior Lead, hands-on IC