Senior Lead, ServiceNow ITOM
Core
Lead the implementation of CMDB and CSDM strategies, build a foundational ServiceNow ITOM system from the ground up, and embed GenAI/Agentic Workflows for alert analysis and data anomaly detection.
Role type
Senior Lead ServiceNow ITOM Implementation Specialist
Builds
CMDB, Service Mapping, and AI-driven IT Operations solutions
Domain
IT Operations Management (ITOM) / ServiceNow Platform
Deliverable
production ML models | product features
Required skills
ServiceNow platform expertise, JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, Flow Designer, ServiceNow Discovery, ITIL (CI and asset lifecycle), cloud platforms (AWS/Azure/GCP), data analysis and governance
Preferred skills
GenAI and Agentic Workflows integration, Infrastructure as Code (IaC), virtualization and containerization
Technologies
ServiceNow, IntegrationHub, Service Graph Connectors, REST/SOAP APIs, MID servers
Responsibilities
Architect and execute CMDB/CSDM strategies including CI classes and service mapping; Configure and customize ServiceNow Discovery and Service Mapping lifecycle; Build and maintain integrations via IntegrationHub and scripted APIs; Oversee CMDB health, data normalization, and reconciliation; Collaborate with stakeholders to translate operational challenges into scalable AI-driven solutions
Seniority
Senior, hands-on IC with leadership responsibilities