CUSTOMER SUCCESS MANAGER / UTILITIES (M/W/D)
Core
Central point of contact for energy sector customers, supporting daily operations with Wilken ENER:GY and Wilken P/5W ERP solutions.
Role type
Customer Success Manager (Utilities) (via careerplan.io/jobs/2524643-customer-success-manager-utilities-mwd-at-wilken-gmbh)
Builds
ERP solutions for energy suppliers and utility companies
Domain
Energy industry + ERP software
Deliverable
client delivery
Required skills
Customer relationship management, project coordination, stakeholder communication, regulatory change management, ERP system understanding
Preferred skills
Experience with energy suppliers or utility companies, knowledge of municipal utility operations
Responsibilities
Advise customers on ERP solution usage, maintain proactive contact regarding updates and regulations, coordinate technical discussions between customers and internal experts, gather and implement customer requirements, ensure high customer satisfaction