Technology Support Analyst
Core
Provides comprehensive technology support for a law firm office, handling hardware, software, network, and AV systems while ensuring security and user training.
Role type
Technology Support Analyst (IC)
Builds
Maintains local office IT infrastructure, resolves tickets, and supports attorney technology needs.
Domain
Legal services / IT Support (via careerplan.io/jobs/2523-technology-support-analyst-at-skadden)
Deliverable
client delivery
Required skills
hardware troubleshooting, software support, network troubleshooting, AV setup, inventory management, user training, security best practices
Preferred skills
Citrix support, mobile device management, data room maintenance
Technologies
Microsoft Office Suite, Citrix, Windows, Mac, NetDocuments, iPhone, DTE, Litera ChangePro
Responsibilities
Respond to helpline tickets and resolve hardware/software issues; assemble, install, and repair peripherals and AV equipment; maintain data rooms and network interfaces; provide user training and software support; manage equipment inventory and loaners.
Seniority
Mid-level, hands-on IC
