Operations Concierge Manager (Phuket)
Core
Manage guest bookings and requests, coordinate property maintenance, and sell additional services to ensure smooth stays for guests and owners.
Role type
Operations Concierge Manager
Builds
Guest experiences and additional service sales for luxury real estate and hospitality properties
Domain
Hospitality / Real Estate / Tourism
Deliverable
product features
Required skills
Guest relationship management, maintenance coordination, sales and upselling, supplier negotiation, CRM management, multilingual communication (B2+ English)
Preferred skills
Local Phuket knowledge, tour and transport sales experience, holiday planning, international client handling
Technologies
CRM systems, Google Workspace, Microsoft Office
Responsibilities
Prepare for and manage guest arrivals and departures, resolve property maintenance issues, arrange transfers and leisure activities, handle check-outs and payments, manage supplier partnerships, maintain CRM data and generate reports
Seniority
Junior to Mid-level, hands-on IC