Concierge Manager Travel Team
Core
Concierge manager supporting Visa premium cardholders with travel requests, hotel bookings, and custom tour planning.
Role type
Senior IC concierge manager (travel)
Builds
Custom travel itineraries and premium support services for Visa cardholders
Domain
Travel & Hospitality
Deliverable
client delivery
Required skills
Travel industry experience, Customer service experience, English (B2+), Ukrainian (fluent), Russian (fluent), CRM proficiency, Multi-channel communication (chat, phone, email), Independent work capability
Preferred skills
Experience with premium cardholder services, Ability to work autonomously during power outages
Technologies
CRM systems, Windows 10+, macOS 13 Ventura+
Responsibilities
Process client requests and provide optimal solutions, Coordinate with partners and vendors, Research and analyze information from various sources, Communicate with clients via chat, phone, and email, Log interactions and resolutions in CRM
Seniority
Mid-level, hands-on IC