Customer Support Coordinator
Core
Building strong customer relationships and driving aftermarket sales growth for equipment and technology solutions.
Role type
Aftermarket sales coordinator
Builds
Aftermarket sales strategy and customer success programs
Domain
Industrial equipment and extrusion technologies
Deliverable
product features
Required skills
Customer relationship management, Aftermarket sales strategy, Cross-functional collaboration, Revenue analysis, Technical process evaluation, Order fulfillment coordination
Preferred skills
Familiarity with extrusion processes, Advanced computer skills (MS Outlook, ProE, Visual, SharePoint, CRM), Problem solving
Technologies
MS Outlook, ProE, Visual, SharePoint, CRM
Responsibilities
Develop and execute Aftermarket Sales strategy by market region, Collaborate with Service Technicians and Order Fulfillment to develop key contacts, Promote current and new technology solutions, Analyze current revenue vs. potential revenue per client, Conduct customer site visits to evaluate solutions and market offerings, Assist Parts Sales to ensure accurate and timely order fulfillment
Seniority
Individual Contributor
