Associate Customer Service Representative
Core
Primary interface for onsemi to external customers, managing orders, complaints, and requests to ensure customer satisfaction and operational excellence.
Role type
Associate Customer Service Representative (Operations)
Builds
Customer order management processes and support services
Domain
Semiconductor industry + Customer Operations
Deliverable
client delivery
Required skills
Order management, stakeholder relationship management, data analysis, report generation, logistics coordination, continuous improvement, Lean Six Sigma methodology, Microsoft Office (Excel), Salesforce CRM
Preferred skills
Industrial Engineering background, night/rotating shift adaptability, advanced analytical thinking
Responsibilities
Process customer orders and manage complaints, collaborate with Sales/Marketing and logistics teams, run reports to identify trends, drive operational standardization, manage internal and external stakeholder relationships, handle urgent shipment issues
Seniority
Associate, entry-level IC