IT Service Portfolio & Program Analyst
Core
Governing the intake, prioritization, planning, execution, and reporting of IT service requests and initiatives across the enterprise, serving as the primary coordinator between business stakeholders and IT teams.
Role type
Senior IT Service Portfolio & Program Manager
Builds
Enterprise IT service requests, projects, and enhancements aligned with business priorities and ITIL best practices.
Domain
IT Service Management (ITSM) within Semiconductor Manufacturing and Industrial Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program/Project Management, ITSM/ITIL Framework expertise, Service Catalog Management, Portfolio Management, Stakeholder Management, Risk Management, Budget Management, Lean/Kaizen facilitation, Data-driven decision making
Preferred skills
Manufacturing operations knowledge, Supply Chain awareness, MES/ERP/Factory Automation experience, Lean Six Sigma certification
Technologies
ServiceNow, Jira, Azure DevOps, Power Platform, MES, ERP, Factory Automation systems
Responsibilities
Govern centralized IT service intake and demand management; Manage and improve the IT service catalog; Lead program and project portfolio management from intake to closure; Support ITIL process implementation and maturation; Partner with manufacturing and operations teams to align IT initiatives with business outcomes; Develop executive dashboards and track key performance metrics.
Seniority
Senior, hands-on IC with strategic oversight