Technical Support Advisor 1st/2nd Line FTC until 31 March 2027
Core
1st and 2nd line IT technical support for desktop hardware, software, and cloud workplace technologies.
Role type
Mid-level IC technical support analyst
Builds
Resolved IT incidents and service requests for SME customers
Domain
IT Services / Managed Technology
Deliverable
client delivery
Required skills
desktop and end-user technology support, Microsoft 365 administration, Intune device management, Azure Virtual Desktop (AVD) configuration, root cause analysis, incident prioritization
Preferred skills
none stated
Technologies
Microsoft 365, Intune, Azure Virtual Desktop
Responsibilities
diagnose and resolve desktop hardware and software issues, troubleshoot Microsoft 365 and cloud workplace technologies, manage workload and prioritize incidents
Seniority
Mid-level, hands-on IC
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