Sales Engineer - Microsoft
Core
Frontline technical expert supporting partners and customers in resolving issues across Microsoft cloud infrastructure and productivity platforms.
Role type
Sales Engineer (Technical Support)
Builds
Secure, resilient, and high-performing Microsoft cloud environments for partners and customers
Domain
IT Distribution / Cloud Services (Microsoft Azure & Microsoft 365)
Deliverable
client delivery
Required skills
troubleshooting, analytical problem-solving, incident management, ticketing systems, Microsoft Azure, Microsoft 365
Preferred skills
break-fix troubleshooting, mail flow diagnostics, identity/access management, Azure monitoring tools
Technologies
Microsoft Azure, Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID), Azure Portal, Microsoft 365 Admin Center
Responsibilities
Respond to inbound sales and support requests, investigate outages and performance issues, deliver Tier 1–2 support, restore services via fixes or workarounds, collaborate with Microsoft and internal teams, document incidents and resolutions, contribute to process improvement
Seniority
Mid-level, hands-on IC