Warehouse All-Rounder (Customer Service & Returns Focus)
Core
First point of contact for customer and client enquiries, processing and managing returns, and coordinating with warehouse teams to ensure accurate and prompt handling of returned goods.
Role type
Customer service and returns specialist with warehouse support
Builds
Return processing workflows and customer communication updates
Domain
Third-party logistics (3PL) and warehousing
Required skills
Customer service communication, returns management, order status updates, record keeping, warehouse coordination, manual handling, order management systems
Preferred skills
Previous customer service experience in warehouse/retail/logistics, adaptability, team-first approach
Responsibilities
Act as first point of contact for customer and client enquiries, process and manage returns in line with client SOPs, investigate return discrepancies, coordinate with warehouse team on returned goods, provide updates on order status and delivery issues, maintain accurate records for customer interactions and returns
Seniority
Entry to Mid-level, hands-on IC