Customer Service Liaison
Core
Intermediary between client-facing team and warehouse operations, facilitating communication and resolving time-sensitive issues for ecommerce merchants.
Role type
Special Project owner / Customer Service Liaison
Builds
Efficient resolution of operational issues and timely project execution for ecommerce brands
Domain
Logistics / 3PL / Ecommerce fulfillment
Required skills
Cross-functional communication, Operational triage, Project coordination, Timeline management, Issue escalation, Warehouse process knowledge, Client scope definition, Inventory monitoring
Preferred skills
Hands-on warehouse support during peak seasons, Advanced problem solving, Multitasking, Time management, Proficiency with computer programs
Technologies
Google Sheets, Google Docs
Responsibilities
Review open work orders and identify items requiring immediate feedback; Relay operational questions to appropriate individuals; Conduct periodic check-ins with department leads; Communicate with clients to define project scope and gather requirements; Track progress against deadlines and milestones; Provide consistent updates to clients throughout the project lifecycle.
Seniority
Individual Contributor, mid-level