Customer Chat support manager, (4/2 7:00-16:30)
Core
Manage and respond to customer inquiries via chat for a cloud-based restaurant automation platform, guiding users from initial questions to full resolution.
Role type
Customer Chat support manager
Builds
A cloud-based system for automating cafes and restaurants
Domain
Restaurant technology / SaaS
Deliverable
client delivery
Required skills
Chat communication, customer support, product learning, feedback collection, structured work
Preferred skills
Stable internet connection, backup power supply, willingness to learn
Technologies
Chat platforms
Responsibilities
Respond to customer queries in chat, guide customers to full resolution, collect feedback to improve product, learn product features
Seniority
Individual Contributor