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Core
First-line customer support specialist handling account-related inquiries via phone, ticketing, and social media channels.
Role type
Customer Support Specialist
Builds
Customer support operations for a platform handling sensitive driver and government records
Domain
Customer Service / SaaS
Deliverable
dashboards & analysis
Required skills
Customer support experience, Zoho CRM proficiency, Aircall proficiency, English communication, Social media engagement, Data privacy compliance, Ticket management
Responsibilities
Provide first-line assistance via phone, tickets, and social media; Guide users through product information; Escalate complex technical concerns; Adhere to data privacy protocols; Log and prioritize support tickets