Team Leader
Core
Supervise a team of Legal Recoveries Specialists handling pre-litigated debt recovery matters via high-volume calls, while managing a senior caseload and driving departmental performance.
Role type
Senior IC team leader (debt recovery)
Builds
Debt recovery outcomes for firm clients
Domain
Legal services / Debt recovery
Required skills
Team supervision, caseload management, quality assurance, KPI tracking, client liaison, litigation process knowledge, business development support, financial target management, file review, mentoring
Preferred skills
Consumer collections/debt recovery background, energy or utilities industry experience, contact centre leadership, contentious law interest
Technologies
None stated
Responsibilities
Supervise day-to-day operations of Legal Recoveries Specialists, run own senior-level caseload, contribute to business development pitches and tenders, ensure financial targets and SLAs are met, assist junior fee-earners, produce management information, liaise directly with clients, upskill in litigation processes
Seniority
Senior, hands-on IC
