Technology Support Specialist
Core
Provides first-line support for hardware, software, and network issues via live chat and service requests to ensure minimal downtime and optimal system functionality.
Role type
First-line technology support specialist
Builds
Stable technology operations for end-users
Domain
Financial services infrastructure
Required skills
Hardware troubleshooting, software troubleshooting, network support, live chat support, incident management, runbook usage, AI tool validation, data sensitivity awareness
Preferred skills
Root cause analysis, process documentation, troubleshooting techniques
Technologies
Live chat, incident management tools, runbooks, enterprise AI capabilities
Responsibilities
Diagnose and resolve technical issues, validate AI-assisted troubleshooting suggestions, document outcomes and procedures, identify process optimization areas
Seniority
Junior, entry-level IC