Customer Operations Engineer
Core
Build and run internal tooling, self-serve dashboard flows, and AI-driven automation to power support and customer operations teams.
Role type
Senior IC platform engineer (customer operations)
Builds
Internal operational platforms, self-serve dashboards, AI automation workflows
Domain
Fintech / Customer Operations
Deliverable
production ML models
Required skills
Production software engineering, SQL, AI agent integration, system automation, data instrumentation, technical documentation
Preferred skills
Enterprise support platform administration, system migration management, agile planning
Technologies
AI coding tools, SQL, internal platform stacks
Responsibilities
Identify manual processes and prototype automated solutions; Build AI-first workflows for issue triage and routing; Improve self-serve customer flows in dashboards; Measure system impact with data; Drive adoption of built tools across internal teams
Seniority
Senior, hands-on IC
