Customer Support Specialist, APAC
Core
Provide client support via chat and email to existing Rogo clients in the APAC region, diagnosing issues and providing workarounds.
Role type
Customer Support Specialist (B2B SaaS)
Builds
Client support experience and feedback loops for product improvements
Domain
Financial Technology / AI
Deliverable
client delivery
Required skills
Customer support experience, B2B SaaS environment familiarity, root cause analysis, process optimization, cross-functional collaboration, data analysis
Preferred skills
Ambition for early-stage startups, interest in AI and finance markets, analytical mindset, ownership mentality
Technologies
Chat support tools, Email support tools
Responsibilities
Handle customer queries in support queues (chat and email), Assist clients and teammates to diagnose root causes, Identify process optimizations and automation, Collaborate with Support Managers to scale support, Work with Product, Engineering, Sales and Post-Sales teams
Seniority
Individual Contributor, early-stage hire
