Credit Customer Success Manager
Core
Own the client experience for strategic accounts, driving renewal rates, reducing churn, and accelerating adoption of credit analytics and risk data products.
Role type
Senior Customer Success Manager (Financial Data)
Builds
Credit Analytics, Ratings Direct, Capital IQ Pro, and Risk & Valuation Services solutions
Domain
Financial Services / Credit Markets / Risk & Valuation
Deliverable
product features
Required skills
Client relationship management, Credit market knowledge, Financial data product expertise, Enterprise account growth, Cross-functional collaboration, Product adoption strategies
Preferred skills
S&P Global Market Intelligence product experience, Salesforce/ChurnZero proficiency, Customer journey mapping, Risk/valuation workflows
Responsibilities
Drive customer success outcomes by engaging strategically with clients to increase renewal rates and reduce churn, Accelerate product adoption through targeted engagement and training, Identify and develop growth opportunities including referrals and cross-sell, Optimise the customer journey by mapping touchpoints and capturing feedback, Lead cross-functional collaboration with Sales, Product, and Support teams, Champion Customer Success tooling to enhance team productivity