CareerPlan

Assistant Manager / Manager, Claims (GI - Personal Lines focus)

Hong Kong, Hong Kong, HKFull-time2026-08-28 → 2026-11-07

Core

Lead and inspire a personal lines insurance claims team to ensure exceptional customer experience and efficient handling of claims across Medical, Travel, Pet, Home, and Maid Insurance.

Role type

Manager, Claims (Personal Lines)

Builds

Personal lines insurance claims solutions and operational efficiency

Domain

Insurance (General Insurance - Personal Lines)

Required skills

Claims assessment and validation, Policy document review, Claims cycle management, Complaint resolution, Team leadership, Operational efficiency improvement

Preferred skills

None stated

Technologies

None stated

Responsibilities

Assess, approve, and validate personal lines claims; Review policy documents and insurance clauses; Drive claims transformation initiatives; Maintain file management and reserving; Address and resolve customer complaints

Seniority

Manager, team lead