Security Alarm Dispatcher- 5:30pm-9:30pm
Core
Level 1 iSOC Coordinator performing remote security checks, virtual tours, and emergency dispatch via two-way audio/video surveillance.
Role type
entry-level security operations coordinator (IC)
Builds
customer safety monitoring and emergency response services
Domain
security operations / surveillance technology
Required skills
remote monitoring, virtual tour execution, emergency dispatch, two-way audio/video communication, inbound call handling, documentation
Preferred skills
customer service, call center, dispatch, security roles
Technologies
two-way audio/video surveillance, automation systems, Microsoft Office
Responsibilities
Perform remote security checks and virtual tours of customer locations; Conduct virtual security escorts during business openings/closings; Communicate with sites using surveillance technology; Dispatch emergency services based on severity; Answer inbound calls for security inquiries; Maintain accurate records in the system of record
Seniority
Entry-level, training provided