Director, LTC Client Engagement
Core
Leads the Long Term Care (LTC) Client Engagement team to support policyholders, brokers, and field offices by developing strategic engagement initiatives and ensuring alignment on priorities.
Role type
Director, Client Engagement (Strategy & Team Leadership)
Builds
Strategic engagement initiatives, scalable engagement strategies, and a high-performing client engagement model.
Domain
Insurance (Long Term Care) / Customer Service
Required skills
Strategic planning, team recruitment and management, cross-functional partnership, change management, process improvement, stakeholder negotiation, critical thinking, talent development.
Preferred skills
Insurance business knowledge, market dynamics understanding, project management, remote team management, adaptability.
Technologies
None stated
Responsibilities
Recruit, manage, and develop a team supporting field offices, brokers, and clients; create and refine strategic engagement approaches; lead change to improve workflow and reduce costs; provide strategic direction for new processes and products; drive continuous improvement in business processes.
Seniority
Director, strategic leadership & team management