Lead, Business Management - Fixed Term Contract Ireland
Core
Lead Business Management for foundational technology services, governance, and continuous improvement across PGIM Technology.
Role type
Senior IC business management lead (technology operations)
Builds
Foundational technology services, operational oversight, and strategic execution for PGIM Technology
Domain
Financial services / Asset Management / Enterprise IT Operations
Required skills
Technology service delivery, Enterprise IT services, Operational support models, Change management, Incident management, Service governance, Stakeholder coordination, Executive reporting, Risk management, M&A integration support
Preferred skills
Financial services experience, Microsoft 365, Azure, ServiceNow, Jira, Power BI, PowerShell, Agile, ITIL, Product ownership
Technologies
Microsoft 365, Azure, SharePoint, ServiceNow, Jira, Power BI, PowerShell, Nexthink
Responsibilities
Support delivery and governance of foundational infrastructure technology services; Partner with service owners and stakeholders to identify risks and improve outcomes; Translate business needs into technology roadmaps and execution plans; Coordinate across infrastructure, cloud, security, and application teams; Define and mature service management processes and operating models; Support product ownership activities including backlog management and roadmap development; Coordinate security, risk, audit, and resiliency activities; Support technology integration for mergers and acquisitions; Develop executive-ready reporting and governance documentation; Track service health, operational risks, and benefits realization.
Seniority
Senior, hands-on IC