Customer Representative - Hitchin
Core
Support customers in person, over the phone, and online with everyday banking transactions, queries, and guidance on digital tools.
Role type
Customer Representative (Banking)
Builds
Banking services and digital tools for customers
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Transaction handling, customer guidance, digital tool navigation, process adherence, issue escalation
Preferred skills
Customer service experience, patience, empathy, adaptability, technology confidence, teamwork, clear communication
Responsibilities
Welcome customers and understand their needs, handle transactions and queries accurately, guide customers through banking products, support colleagues in a busy branch environment, follow processes and escalate concerns.
Seniority
Entry-level / Junior