Personalisation Operations Executive
Core
Operational planning and orchestration of customer-centric, personalized journeys to deliver real value for RS Group.
Role type
Personalisation Operations Executive
Builds
High-quality, conflict-free, data-driven personalisation at scale
Domain
Industrial product and service solutions / Customer Experience / Marketing Operations
Deliverable
product features
Required skills
Personalisation strategy, CRM operations, CDP management, Customer segmentation, Journey orchestration, Stakeholder management, Campaign coordination, Data analysis, Continuous improvement, Commercial focus
Preferred skills
Experience with personalisation technologies, Coaching and training capabilities
Technologies
CDPs, Customer segmentation tools
Responsibilities
Support stakeholders in defining audiences for personalisation use cases, Coordinate personalisation campaigns, Advise teams on effective use of personalisation technologies, Deliver coaching and training, Partner with Product Owners to identify data requirements, Support build, QA, deployment, and orchestration of use cases, Collaborate with Data & Analytics teams to measure performance
