Manager, Customer Communications
Core
Lead the development of key customer communication journeys, including monthly statements and payments, ensuring clarity, accuracy, and consistency across multiple channels.
Role type
Manager, Customer Communications
Builds
Operational communications and customer journeys for financial services customers
Domain
Financial services / Credit
Required skills
Customer communications management, Customer journey mapping, Stakeholder management, Data analysis, Campaign budget management
Preferred skills
Regulated industry experience, HTML, Salesforce Marketing Cloud, Test-and-learn roadmaps
Technologies
Salesforce Marketing Cloud, UserZoom
Responsibilities
Lead development of key customer communication journeys, Partner with stakeholders to map customer journey hot spots, Work cross-functionally with Product, Legal, Brand, and Customer Services, Support campaign reporting and analyze performance, Manage campaign budgets and approvals
Seniority
Manager, hands-on IC
